Privacy Policy
TABLE OF CONTENTS
- Introduction
- Scope of this Policy
- Collection of Personal Information
- Automatic Collection of Information
- Use of Personal Information
- Billing and Payment Information
- Disclosure of Personal Information
- Retention of Personal Information
- Your Rights Under Applicable Privacy Laws
- California Privacy Rights (CCPA)
- Privacy of Children
- Cookies and Tracking Technologies
- Do Not Track Signals
- Links to Third-Party Websites
- SMS Communications
- Information Security
- Data Breach Notification
- Changes to this Privacy Policy
- Third-Party Resellers and White-Label Partners
1. Introduction
This Privacy Policy ("Policy") describes how Cascadia Web Services, LLC ("Cascadia Web Services," "Company," "we," "us," or "our") collects, protects, uses, and processes Personal Information provided by users ("you" or "your") through the website located at https://cascadiaweb.services and all affiliated products and services (collectively, the "Website" or "Services").
By accessing or using the Website or Services, you agree to the practices described in this Policy. If you do not agree, you must not use the Website or Services.
2. Scope of this Policy
This Policy applies to Personal Information collected through the Website and Services. It does not apply to information collected by third parties or information collected offline.
3. Collection of Personal Information
We collect Personal Information directly from you when you:
Create an account
Submit inquiries
Make purchases
Interact with forms, SMS messages, or other communication tools
The Personal Information we collect may include:
Name
Email address
Telephone number
Address
Account credentials (usernames, passwords)
Payment information (processed via third-party providers)
You may choose not to provide requested information; however, this may limit your ability to use certain Services.
Cascadia Web Services, LLC does not engage in profiling or automated decision-making that produces legal effects concerning users.
In the context of managed email and transactional communication services, we may temporarily access message content, headers, or configuration data solely for the purposes of setup, administration, monitoring, and technical support. We do not store or reuse email content for any other purpose.
4. Automatic Collection of Information
We follow a strict no-logs policy, collecting only minimal user data necessary to maintain the Website and Services. Automatically collected information may include:
IP addresses
Browser types
Device types
Usage statistics
Collected data is used to detect abuse and improve performance but is not aggregated in a way that identifies specific users.
We may use cookies, pixel tags, and other tracking technologies to identify referrals originating from affiliate partners.
4.1. Legal Basis for Processing Personal Information
We process your Personal Information under the following legal bases, as permitted by applicable law:
Your consent
Contract necessity (for account creation, service provision, or billing)
Compliance with legal obligations
Legitimate business interests, provided these are not overridden by your rights and interests
5. Use of Personal Information
We use Personal Information for the following purposes:
Create and manage user accounts
Deliver, fulfill, and manage Services
Process payments via third-party provider (Zoho Payments)
Send administrative communications
Request feedback and improve Services
Enforce Terms and Conditions
Prevent fraud, abuse, or illegal activity
Comply with legal obligations
We process Personal Information based on legitimate interests, contractual necessity, consent, and legal obligations.
For certain services, such as managed corporate email and transactional messaging, we act as a Data Processor on behalf of the client, who is the Data Controller. In these cases, we only process Personal Information under their instructions and for the purposes of fulfilling our contractual obligations.
For configuration and optimization of managed email services, we may require access to DNS settings, which may be processed as part of the technical setup. This access is limited to what is necessary and is revoked once setup is complete.
6. Billing and Payment Information
All payment information is processed securely by trusted third-party providers, namely Zoho Payments.
Your payment data is subject to the privacy policies of these providers. We recommend reviewing their respective policies independently.
7. Disclosure of Personal Information
We may share Personal Information:
With trusted service providers who assist in operating the Website and Services
To comply with legal obligations, subpoenas, or law enforcement requests
In the event of a merger, sale, or transfer of assets
We do not sell or disclose Personal Information for unaffiliated third-party marketing purposes.
We may share limited transaction data (such as completed sales) with our authorized affiliates solely for the purpose of tracking commissions. No sensitive Personal Information, such as billing details or passwords, is shared with affiliates.
Where Personal Information is transferred to third-party service providers outside of the European Economic Area, Cascadia Web Services, LLC uses appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, to ensure adequate protection of your Personal Information.
For transactional email delivery, we may engage sub-processors or infrastructure providers under strict confidentiality and data protection obligations to ensure message deliverability. We do not authorize these providers to use Personal Information for their own purposes.
8. Retention of Personal Information
We retain Personal Information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Personal Information no longer required will be securely deleted or anonymized.
9. Your Rights Under Applicable Privacy Laws
Subject to applicable law, you have the right to:
Access the Personal Information we hold about you
Correct or update inaccurate Personal Information
Request deletion of your Personal Information ("right to be forgotten")
Object to or restrict the processing of your Personal Information
Withdraw your consent at any time where processing is based on consent
Receive a portable copy of your Personal Information ("right to data portability")
Not be subject to automated decision-making, where applicable
Requests to exercise your rights may require verification of your identity before action is taken.
If you reside in a jurisdiction that provides additional data rights, you may also have the right to contact your local data protection authority to lodge a complaint. We encourage you to contact us first to resolve any concerns.
Where we process Personal Information as a Data Processor on behalf of a Client, requests to access, modify, or delete that data must be directed to the Client (Data Controller). We will assist Clients in responding to such requests when required and instructed to do so.
10. California Privacy Rights (CCPA)
California residents have additional rights regarding the collection, use, and disclosure of their Personal Information.
You may request information regarding third parties with whom your Personal Information was shared during the prior calendar year.
11. Privacy of Children
We do not knowingly collect Personal Information from individuals under the age of 18.
If you believe a child has provided Personal Information, please contact us immediately.
Parental or guardian consent is required where applicable.
12. Cookies and Tracking Technologies
We use cookies to:
Improve your browsing experience
Analyze website performance
Track website usage statistics
You can manage cookie preferences via your browser settings.
Rejecting cookies may limit functionality.
13. Do Not Track Signals
Our Website does not track visitors over time or across third-party websites.
Some third-party sites may track your browsing activities when they provide content or ads.
Certain cookies used on our Website are designed to track referrals from authorized affiliates in order to attribute sales for commission purposes.
14. Links to Third-Party Websites
The Website may contain links to external websites not operated by the Company.
We are not responsible for the privacy practices of such websites.
We encourage you to review their privacy policies.
15.1 International Transfers of Personal Information
If you are located outside of the United States, including the European Economic Area, United Kingdom, Switzerland, Japan, Singapore, South Korea, China, or any other jurisdiction, please note that your Personal Information will be transferred to, processed, and stored in the United States. We implement appropriate safeguards, such as Standard Contractual Clauses and other legal mechanisms recognized by applicable laws, to protect your Personal Information during such transfers.
15. SMS Communications
By sending an SMS message to our toll-free number (+1.800.610.3575), you consent to customer service-related communications via SMS.
Message frequency may vary.
Standard message and data rates may apply.
You may opt out at any time by replying "STOP."
We do not use SMS communications for marketing purposes, nor do we share SMS opt-in data with third parties.
16. Information Security
We maintain reasonable administrative, technical, and physical safeguards to protect Personal Information.
However, no system is completely secure.
You acknowledge that transmission of information via the internet involves inherent risks.
17. Data Breach Notification
In the event of a data breach affecting Personal Information, we will take appropriate measures, including:
Investigating the breach
Notifying affected users when required by law
Cooperating with law enforcement authorities
Notification will be made via email within ten (10) business days of discovery.
18. Changes to this Privacy Policy
We may update this Policy at any time.
We will revise the "Date of Last Update" and will provide written notice when the page is updated within one (1) business day.
Your continued use of the Website or Services after the updated Policy is posted constitutes acceptance of the changes.
19. Third-Party Resellers and White-Label Partners
Cascadia Web Services, LLC may authorize select partners to resell Services under their own branding ("White-Label Partners"). If you engage Services through a White-Label Partner, your Personal Information may be processed either by Cascadia Web Services, LLC, or directly by the White-Label Partner as an independent controller, depending on the circumstances. Cascadia Web Services, LLC requires White-Label Partners to maintain data protection practices substantially similar to those described in this Privacy Policy. However, we encourage you to review the privacy policies of any White-Label Partner independently.
