Hourly Billing Cycle
All hourly services will be billed within a standard calendar week that they are performed in. A standard calendar week starts on Friday at 12:00 AM Pacific Standard Time and continues until seven days later on Thursday at 11:59 PM Pacific Standard Time. Invoices for hourly work are issued on Friday mornings. Below you will find an image showing the a standard calendar week (known as “billing cycle”). All of the work performed in the grey checkmarks would be billed on the first green checkmark day, then all of the work done during the green checkmarks would be billed on the first black checkmark day, so on and so forth. The green checkmarks represent a standard billing cycle. If the task that the hours are assigned for isn’t complete by the end of the billing cycle those hours are still due for that cycle’s invoice. All billable time is in 15 minute increments.
Invoice Due Dates
Recurring service invoices are due on the first day of each calendar month. All recurring service invoices are required to have valid payment information for automatic payment.
Invoices with hourly work are due the day that they are issued and are allotted a 15 day grace period.
Time Intensive Tasks
If any hourly work is requested and the initial estimated number of hours is to exceed $500.00 a written quote will be generated and will need to be approved by an authorized representative of the business before any work is to start.
Invoices are considered late if they are not paid by 5:00p Pacific Standard Time on the listed due date that is on the invoice. We do reserve the right to stop working if there are outstanding unpaid balances. Late fees will be applied, without exception, at a rate of $25.00 for balances less than $249.99 or at 10% of the invoice balance higher than $250.00, per invoice issued.
Accepted Forms of Payment
Our billing system provides the convenience of using a debit card, credit card, or via ACH (electronic check, subject to approval) for any outstanding balance. Paper checks are not accepted and will be returned to the sender.
Changes and Amendments
We may update the Billing Terms from time to time at our discretion and will notify you of any material changes. When changes are made, we will revise the updated date at the bottom of this page and we will email you. Any updated version of these Billing Terms will be effective immediately upon the posting of the revised Billing Terms unless otherwise specified.
This page was last updated on November 17, 2020.